Shipping and Delivery
animeversesphere » Shipping and Delivery
ARTICLE 1: PROCESSING TIME
Your order will be shipped as soon as possible you will be notified by email of the different stages of order tracking: preparation and delivery. Once the processing steps have started, the order cannot be modified or cancelled.
– Average processing time takes 1-3 working days to be completed. Custom, not in stock and produced-on-demand items can take up to 5-7 working days in certain cases before shipment is dispatched.
For more information regarding this situation, please contact us at contact@animversesphere.com
– If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouse.
– No order can be cancelled once it has been shipped.
ARTICLE 2: DELIVERY TIME
We source our items from various artisans around the world, your items will be delivered within:
- 1 to 2 business weeks for the USA, Canada, Europe and other countries (8 up to 15 working days).
If a momentary out-of-stock condition of a product occurs, the delivery time could be a little longer.
In case of delay of your package, animeversesphere.com® can not be held responsible.
Feel free to contact us if you have any question : contact@animversesphere.com
The customer must check the conformity of the goods delivered at the time of receipt and before signing the carrier’s delivery note.
ARTICLE 3: WAREHOUSES
animeversesphere.com® dispatches all its products from its warehouses located mostly in Asian countries such as China, Japan, Hong Kong, Vietnam and Taiwan.
All products are shipped by special shipping methods worldwide directly to your shipping address and can arrive in different parcels if the products of your order come from different warehouses.
ARTICLE 4: DUTIES AND TAXES
We offer free standard shipping on all orders, but the customs tax on international shipments can be applied depending on your country and are the customer’s responsibility.
ARTICLE 5: CASES OF MAJOR FORCE
The delivery time announced in case of major force (such as COVID-19) is a maximum of 60 working days and valid from the receipt by the buyer of the mail of dispatch of the order.
Orders exceeding 60 working days without delivery will be automatically refunded.