Return & Refund Policy
This return policy applies to purchases made through AnimeVerseSphere, operated by TECHVOYANT LTD (Registered in the United Kingdom, Company No. —). Returns are processed through our warehouse in Wuhan, China.
Eligibility for Returns
- You have 14 calendar days from the date of delivery to request a return.
- Items must be unused, in original condition, and in original packaging.
- Some personal items, hygiene-related goods, and perishable products are not eligible for return.
Return Address
All returned products must be shipped to:
Jianghan Ren Jia B, Jianghan District, Wuhan City, Hubei Province, China
Refunds
Once your return is received and inspected, you will be notified via email regarding the approval or rejection of your refund. Approved refunds will be credited to your original payment method within 7–14 business days.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Shipping fees are non-refundable.
- We recommend using a trackable shipping service for higher-value items.
Exchanges
We only replace items if they are defective or damaged. Please email us at contact@animversesphere.com to request an exchange.
Gift Orders
If your item was marked as a gift, a gift credit will be issued upon return. If not, the refund will be sent to the original buyer.
Contact Us
If you have any questions about your return or refund, please contact us at:
- Email: contact@animversesphere.com
- Phone (UK): +44 07591870944
This return policy complies with UK and international regulations for cross-border e-commerce transactions.